Our shipping and return policies can be seen below.
Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Return shipping costs will be covered by the customer if SPYD is not at fault.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 working days), the time it takes us to process your return once we receive it (3 to 5 working days), and the time it takes your bank to process our refund request (5 to 10 working days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return Policy Exemptions
Products we manufacture to order are exempt from the return policy. Should you decide to claim a refund based on the product being faulty, the product must be returned to us within fourteen days of receipt for our inspection, in the same condition and packaging as received by you. We are unable to refund shipping costs in such circumstances. Should the product be deemed to be faulty by us, we will dispatch a replacement product or a refund within 28 days.
In the occurrence of a failed or late delivery on a specified date or time agreed by our telesales team, SPYD are not liable for any direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss).
Goods that are ordered incorrectly can be returned but are subject to a 50% restocking fee. The customer may be charged for the collection of the goods and will only be entitled to 50% of the material value.
For more information on which products are manufactured to order by SPYD, simply get in touch before placing your order. If a product is made to order it will be stated within the description.
